Analyzing Orwell's1984 Essay Example | Topics and Well Written Essays - 750 words

Analyzing Orwell's1984 - Essay Example This allusion to the wiping out of memories is symbolic of a process of erasing memories, by which actually the sense of self within each and every human being is erased, culture is erased (Orwell, Chapter 4). In chapter 5 of the book, one understands that the Party is in a process of destroying many words which are supposed to be useless from the language (Orwell, Chapter 5). The reason for this is spelled out by Syme, a friend of Winston, when he says, â€Å"in the end we shall make thoughtcrime literally impossible, because there will be no words in which to express it† (Orwell, Chapter 5). Here, thoughtcrime is the act of thinking against the Party and its laws. With this kind of progression of the narrative, the author has shown that people are deprived even of their power to think, disagree and dream; people are totally dehumanized (Orwell, Chapter 5). Loss of privacy is the most important aspect of the dehumanization process. In this novel, the face of the Big Brother a nd the caption, â€Å"Big Brother is watching you† follow the people everywhere thereby depriving them of even a moment of privacy (Orwell, Chapter 1). Even the â€Å"swirl of gritty dust† that enters with Winston into his apartment building is suggestive of the helplessness of people like him to have some personal space and time (Orwell, Chapter 1). Then there is this instrument on the wall, the tele-screen, which forces all to listen to what it says, through days and nights, so that nobody is allowed even the privacy for thought (Orwell, Chapter 1). When people have such voices screaming into their eardrums constantly, they become more like listening machines. Again, a helicopter is also seen sneaking into people's lives from the sky (Orwell, Chapter 1). By depicting these three presences- the Big Brother, the tele-screen and the helicopter- Orwell has in the very first page of his novel, made the readers apprehend that they are entering a world totally mechanical, y et very familiar in terms of certain aspects of modern life. As we read on, it is also communicated that the tele-screen is a receiver as well as transmitter (Orwell, Chapter 1). It is transmitting all the visuals and sounds that the protagonist made, to the thought police (Orwell, Chapter 1). From this moment, the reader actually enters the world of absolute power where, â€Å"you had to live-did live, from habit that become instinct- in the assumption that every sound you made was overheard, and, except in darkness, every moment, scrutinized† (Orwell, Chapter 1). The first chapter of this novel, in this manner, strongly predicts the drama that is about to be unraveled yet keeps the reader hooked to the text and yearning to read more. Chapter 6 unfolds another horror of living in the world controlled by the Party and Big Brother- there is no sexual freedom, no freedom to love a person from the other gender (Orwell, Chapter 6). The reason behind this is explained as given in the following paragraph: The aim of the Party was not merely to prevent men and women from forming loyalties which it might not be able to control. Its real, undeclared purpose was to remove all pleasure from the sexual act. Not love so much as eroticism was the enemy, inside marriage as well as outside it. All marriages between Party members had to be approved by

Concert Report Essay Example for Free

Concert Report Essay Thesis statement: â€Å"This report will simply discuss how Ludwig van Beethoven integrated old and new musical ideas into his work, thus creating an unconventional but transcendent and influential quartet, based on the String Quartet No.9 in C, Op. 59, No.3 â€Å"Razumovsky† performed on the concert.† On 22nd Nov, Shanghai Quartet, one of the world’s foremost chamber ensembles, performed two musical works. They are Ludwig van Beethoven’s String Quartet No.9 in C, Op. 59, No.3 â€Å"Razumovsky † and Antonin Dvorak’s Piano Quintet No. 2 in A, B. 155, Op.82. In this report, I will focus on discussing Beethoven’s work. 1Ludwig van Beethoven was a German composer and pianist. A crucial figure in the transition between the Classical and Romantic period in Western art music, he remains one of the most famous and influential icon for all composers. His best-known compositions include 9symphonies, 5 concertos for piano, 32 piano sonatas, and 16 string quartets. 2The String Quartet No.9 in C, Op. 59, No.3 â€Å"Razumovsky† was written in around 1805-1806, when Beethoven was aged 35 and was at the height of his productivity. It is called the Razumovsky quartets because it is commissioned by a Russian count of that name, who was the Tzars ambassador in Vienna, a keen amateur violinist and a confirmed music lover. The quartet consists of the following four movements: 1. Andante con moto Allegro vivace (C major) 2. Andante con moto quasi allegretto (A minor) 3. Menuetto (Grazioso) (C major) 4. Allegro molto (C major) I will focus on discussing how Beethoven integrated old and new ideas into the second, third and final movements The second movement brings us to an unconventional territory. Beethoven tried something radical and that is an entire Russian movement. The exotic flavor of this movement is easy enough to hear in the augmented second intervals of the opening violin melody, the frequent pizzicato accompaniment of the cello in which as if it imitates a folk instrument such as guitar of harp and especially in the long passages of static harmony. Indeed, Beethoven is successful in conjuring up this  sense of geographical distance that the movement sounds very similar to the nationalist inspiration from decades later, by Romantic period composers like Dvorak or Borodin or Chaikovsky. But the extreme modulations and patient logic of the tonal return betray it back to its time and composer. While the second movement gives an unconventional feeling and goes for something new during that time, the third movement gestures in the opposite direction. During Beethoven’s middle period, he tended to avoid the Minuet and Trio format and try to use the robust Scherzo in his works; but here he returns to the somewhat-old-fashioned form, in a movement with a characteristic rhythmic motive in the opening seamlessly exchanged between instruments. As if to complete the ‘old-fashioned’ mode, the Trios uncomplicated dance character and rising ending melodies even bring us back to the world of early Haydn, who is a Classical Period composer. Everything in this quartet has been a surprise so far, and the last movement is no exception. It is led by a gentle coda to the third movement that ends on a question mark. But then, of all things, we are presented with the start of a traditional fugue, led off by the viola at a furious tempo. Again we have a sense of traveling between the new and the old. Fugues were by now an ancient, learned device; but Beethoven integrates this one into the most extrovert and public of moods as a display of evident virtuosity for the four soloists. What is more, as soon as the four entries have been completed, there are not any formal counterpoints and Beethoven explores instead the grandiose, symphonic modes, especially that flamboyant celebration of an enormous C-major space on all four instruments. All in all, Beethoven is so successful in integrating old musical ideas, coming from the Romantic or even the Classical period, and his new thoughts into this quartet. While I listened to it, it acts like a time machine, bringing us to travel between old and new. No wonder it is regarded as one the most transcendent quartet composed by Beethoven.

Why Ecommerce Must Embrace Smartphone Purchases

Why Ecommerce Must Embrace Smartphone Purchases Todays customers are additional connected than ever ahead of, and it is altering the way we do business enterprise. Social media has transformed advertising and marketing into a neighborhood activity, artificial intelligence is altering customer support as we know it and mobile phones have produced it less difficult for shoppers to purchase items around the go. This Black Friday marked a significant milestone for mobile eCommerce as purchasing from phones and tablets was accountable for $1.two billion in U.S. on the internet sales! Although purchases from mobile only make up 36 % of total on the web sales for Black Friday, mobile views essentially outweighed Computer views by 55 % which means that the majority of shoppers at the least viewed a retail or eCommerce web page from their smartphone just before obtaining merchandise from their private computer system. And mobile purchases are displaying no indicators of slowing down. Actually, 2016 saw the initial time shoppers produced the majority, 51 %, of their purchases on the internet. This trend will only enhance since it develop into simpler to analysis and get things from computer systems and mobile devices. If eCommerce web pages need to remain competitive, they really need to design and style for mobile. Under are a couple of tricks to get your enterprise eCommerce shop in around the action. Create a Mobile Friendly Web-site: For those who are hunting to optimize your web-site for mobile, it is possibly finest to begin with an enterprise eCommerce platform constructed with mobile in thoughts. Retrofitting an current internet site can take loads of additional time and work, in particular should you employ an agency or outdoors group to produce the needed adjustments. Try to remember that mobile does not only imply smartphone, so you may also will need a tablet-friendly version of the web-site also. Entice Younger Clients: According to your company model and target demographics, you could possibly be seeking towards mobile to attract much more Millennials. It turns out members of Generation Y will be the most avid mobile shoppers, creating almost 63 % of their purchases by means of smartphone or tablet. It is crystal clear if youd like to appeal to younger purchasers, you have to optimize your eCommerce web-site for mobile. E-mail Advertising and marketing for Mobile: E mail advertising is practically nothing new, but did you realize it truly is certainly one of the hottest strategies to maintain clients engaged within your brand? Additional than 65 % of all e mail gets opened initially on mobile; and due to the fact push notification alert customers once they acquire new messages, your emails possess a higher possibility of getting noticed. Use e-mail marketing and advertising to market sales, limited-time discounts, promotions and much more. Experiment with pushing out advertising and marketing material at distinctive instances of day. Wish to be the very first factor in their inbox once they wake up? Or ought to you try and catch shoppers with shop alerts inside the late evening? Embrace Social Commerce: Social media is abuzz with viral marketing and advertising campaigns and two-way conversations involving purchasers and brands. In no way has it been simpler to determine precisely what your audience is speaking about. Fortunately, social media platforms have taken points additional by supplying obtain buttons on Facebook, Instagram, YouTube and other people. Now customers taking a look at your web page can obtain straight from their feed. Prevent Orphaned Carts: Certainly, nothing at all comes with no its challenges. Mobile enterprise eCommerce is not excellent and in reality could bring about the developing variety of abandoned carts. Reports show cart abandonment is highest amongst mobile customers as they relinquished orders at about 79 %. To combat this, make certain that your checkout approach is swift and easy for mobile customers. Nobody likes fumbling about with tiny text boxes on such a compact screen. In the event you operate an enterprise eCommerce shop, then you definitely ought to make the most of the thrilling improvement in mobile sales and promoting. This guide will get you began, but do not neglect to experiment to find out what functions finest for the buyers as well as your business enterprise.

Education Essay -- essays research papers

â€Å"If the colored children are denied the experience in school of associating with white children, who represent ninety percent of our nation society in which these colored children must live, then the colored child’s curriculum is greatly being curtailed† (1).In the fifties and sixties the civil rights movement along with help of organization like the NAACP fought racial segregation, because blacks were not equal to their white brothers and sisters. African-Americans schools were usually undermined to white schools throughout America history. African-Americans were considered privileged if they received an education or could comprehend the reading and written language of society. Segregation of children in schools has a detrimental effect upon the colored child, who gains a sense of inferiority which later affects the colored child ability to sustain knowledge (2). In 1954, the United States Supreme Court in the Brown vs. the Board of Education ruled that racial se gregation in public schools was unconstitutional which violated the fourteenth Amendment, which granted equal protection to all citizens regardless of race. This outcome had overturned the old standard which was set in 1896 in the Plessey vs. Ferguson, which said separate but equal facilities were constitutional. The new ruling made it possible for a little third-grader named Linda Brown could attend a predominately white elementary that was just a mile away from her house, instead of walking about six miles to the rundown black elementary school. In 1955 following the United States Supreme Court case Brown v. Board of Education, granted equal access and opportunity for education of minorities to be carried out ASAP. But it was not until the passing of the Civil Rights Act of 1964 that efforts final took effect to desegregate schools in the south. This act made it possible for black children in twenty-one other states could attend white public schools, if their school was not equal to there counterparts. In the years that followed the public school systems of many states where reluctantly to bus black students off to far distances, because they were trying to maintain racial proportion (O’Connor 374). The color-lines of America will never change according to W.E.D Dubois: we as Americans need not to forget our past, because we have now installed a new school plan, called choice schools throughout t... ..., and religious societies. One of the primary purposes of schools is to prepare students for the working world, and it makes no sense to prepare them with a faulty model. If the world at large is desegregated, the schools should not be segregated, either† (Watson 4). The Civil Rights Project† 5 November 2003. Home page http://www.civilrightsproject.harvard.edu/research/choice/school_choice.php www.gsu.edu/mwwwsps/news/release/segergated_schools.htm O’Connor, Karen and Sabato, Larry J. American Government: Continuity and Change 2002 Edition, Addison Wesley Longman, Inc. Peterson, Paul E. â€Å"School Choice: A Civil Rights Issue† Home page. 5 November 2003. http://www-hoover.stanford.edu/pubaffairs/we/2002/peterson_0602.html â€Å"Public School Choice: Issues and Concerns for Urban Educators.† ERIC/CUE Digest No. 63. 5 November 2003. http://www.ericfacility.net/databases/ERIC_Digests/ed322275.html Ryan, Kelly. Home page. 5 November 2003. http://www.sptimes.com/News/101800/NorthPinellas/Pinellas_school_choic.shtml 5 November 2003. Tampa Bay Kids. www.tampabaykidsnet.com/pinellasschoolchoice.htm 5 November 2003. Civil Rights. http://www.watson.org/mlisa/blackhistory/early-civilrights/brown

New Employee Orientation Programs Essay

In recent years employee orientation programs have taken on a position of importance in most successful organizations. All of the information in this process will facilitate the orientation of new employees. Most employers provide orientation programs for new hires and training programs for both current and new employees. These programs have different purposes. Orientation programs typically deal with the assimilation of employees into new working environments while training programs generally concern “hands on” job or functional skills development The orientation for new employees will provide the appropriate information regarding their job andThe topics addressed include should include: program evaluation, testing, certificates of completion, training records, equal opportunity for training, hours worked, harassment and discrimination training, safety training, repayment of training expenses. All new employees should complete a new employment orientation program that is designed to assist them in adjusting to their jobs and work environment and to instill a positive work attitude and motivation at the onset. A thoughtful new employee orientation program can reduce turnover and save an organization thousands of dollars. One reason people change jobs is because they never feel welcome or part of the organization they join. The most important principle to convey during an orientation is your commitment to continuous improvement and continual learning. That way, new employees become comfortable with asking questions to obtain the information they need to learn, problem solve and make decisions. Preparing a checklist of subjects, which should be reviewed with each new employee, is imperative, as well as setting aside the appropriate amount of time for this to be done(Legge 2005). Time should be devoted to this new employee without interruptions to convey to the new person that they are the most important item on the agenda at the moment. A New Employee Orientation Checklist is crucial to expedite the orientation process a make it as more productive one and the check list should include: Personnel file contents, verification of any licenses or certifications  required on this person’s job, Complete necessary paperwork, INS Form I-9, Employment Eligibility Verification, Employment agreement if you use them, Receipt for their copy of your employee handbook, W-4 Form for payroll withholding. Personal data sheet so you will have the information necessary on emergency contacts, home address and telephone number, social security number. Explaining the companyÂ’s practice, policies and procedures to the new employees is important since it will clarify what benefits is the employee entitle to, as well as what will be expected from the employee such as: hours of work and attendance/tardiness policy, payroll periods, when paychecks are delivered and when first check will arrive, rates of pay, overtime rules, training or introductory employment period, employee benefits for which they are or may become eligible: medical insurance, sick leave, vacation, personal leave, jury duty, holidays, pension programs, savings programs and/or stock plans, life, disability and accident insurance, employee activities, other benefits you offer and how much the employer will pay for each. advancement or promotion opportunities and procedures and employee suggestion plan. During orientation new employees should have the opportunity to know the corporate culture, and understanding of “how we do things around here.† (Legge 2005)This is the best time for to create the attitude expected from workers to have in performing their jobs, setting the tone for the remainder of their employment with the company, making it positive to stress the things which are truly important the organization, and, giving the employee opportunity to ask questions along the way. A well-thought-out orientation process takes energy, time and commitment; however it usually pays off for the individual employee, the department, and the organization. An effective orientation program – or the lack of one – will make a significant difference in how quickly a new employee becomes productive and has other long-term impacts for your organization. The end of the first day, the end of the first week, the end of each day in your employment, is just as important as the beginning. Help your employees feel  that you want them to come back the next day, and the next, and the next. References Legge, K. (2005). Human Resource Management: Rhetorics and Realities. Anniversary ed. Macmillan. Lowman, R. (2002). California School of Organizational Studies Handbook of Organizational Consulting Psychology. Jossey-Bass. . Retrieved January 23, 2007Steyaert, C. and Janssens, (1999). Organization (Special Issue) Sage Publications . Retrieved January 24, 2007, from: http://org.sagepub.com/content/vol6/issue2/

terminal velocity essays

terminal velocity essays SC1: Investigating Terminal Velocity When an object falls through a fluid it accelerates until it reaches its terminal velocity. At this speed the forces acting on it are balanced. My task is to investigate the factors that affect the terminal velocity of a falling object. Viscosity/density of the fluid Surface area of ball bearing Texture of the balls surface I am going to investigate how mass affects the terminal velocity. I think that as the mass of the ball bearing increases so does the weight of the ball bearing, which requires more friction to balance the ball bearings weight thus making the terminal velocity increase. I think that the mass of a ball bearing is directly proportional to the terminal velocity. This is because if the mass of ball bearing doubles so does the weight of the ball bearing, which requires twice as much friction to balance the ball bearings weight, which then doubles the terminal velocity. The scientific knowledge to prove my prediction is that as the mass of the ball bearing increases the weight of the ball bearing is increased that requires more friction to balance the ball bearings weight which increases the terminal velocity. As the ball bearing accelerates the friction acting against the falling ball bearing increases which in turn balances out the forces applied to the ball bearing which reaches the terminal velocity. The apparatus was set up as shown (in the diagram on the next page) Two elastic bands were placed on the tube 60 cm (600 mm) apart measured to the nearest 0.1 cm. The first band placed low enough so that the terminal velocity of the ball bearing was reached before the ball bearing reached the band and the second band placed far enough apart so that there would have been a smaller percentage of error. The elas ...

Gambling and a Spiritual Revelation essays

Gambling and a Spiritual Revelation essays Individual life experience at some point requires to draw from the humanly instinct to survive. Through a single moment or series of events, the quest for strength and hope comes from the deeper underlying questions of the supernatural. The realization in a higher power comes solely from a belief deep within. My life is an example faith revealed through individual spirituality, resulting from the open-mindedness in a power greater than myself. It took a series of many self demoralizing events, before accepting that what I needed to survive was all around me. My higher power showed me my faith through hearing the experience, strength and hope of others. Its through sharing that lays the foundation to becoming a grateful recovering compulsive gambler through the fellowship of Gamblers Anonymous. In 2003, I had reached a milestone in my professional career. Id been accepted into the Professional Golfers Association (PGA) apprenticeship program. I moved from New Hampshire to Naples, Florida after graduating with a certified degree in Golf Management. In my pursuit I turned professional at 21 years old after passing my Professional Players Ability Test (PAT). Regretfully, all hopes of my childhood dreams took a back seat in route to becoming a compulsive gambler. It all started the first day I sat down to play a game of live poker. I remember the old smells of the dog track and the depressing looks on peoples face. In lieu of my struggle to breathe cigarette smoke into my asthmatic lungs, I quickly experienced an incredible physiological rush come over me. My hands shook trying to stack the chips as the strength of adrenaline built with every passing hand. Soon enough all the anxiety and stressors of life vanished. I walked away ten hours later counting a week worth salary in cold hard cash. Subsequently, that night turned into a daily routine until finding the higher stakes of the internet. As the stakes increased so di...

Religion in Egypts Business

Religion in Egypts Business Egypt is an African state situated in the northern region of Africa and it has deep roots of its origin based on Islam. This country covers approximately 1010 000 square kilometers. The immediate neighbors of Egypt are Libya and Sudan. Cairo is the capital city of Egypt and it is home to half of Egypt’s population.Advertising We will write a custom research paper sample on Religion in Egypts Business specifically for you for only $16.05 $11/page Learn More The Nile River is Egypt’s soul source of water. Egypt has greatly utilized the Nile River by using the resource to irrigate its farms. In deed the area next to the river banks is densely populated because it’s the only place that can support crop life because of availability of adequate and reliable source of water. According to a study by Mohamed, Egypt values the Nile River more than the rest of its natural resources. Since river Nile originates from Kenya and Uganda it had to bar th ese countries from using the source of river Nile for irrigation purposes. According to a treaty signed by the countries that share the source of river Nile that is lake Victoria which is shared by Kenya, Uganda and Tanzania, the three East African countries are allowed to fish from the lake but they can not use the water for irrigation because by doing so Egypt would run out of water. The pyramids and artifacts of Egypt create a great source of tourist attraction sites. Egypt is ranked among the most stable economies of Africa. This economic growth has been fostered by Egypt’s political stability and it’s ability to bait foreign investors. After the end of pharaonic era Egypt’s culture was remodeled to merge Christianity and Islam. Cairo is the largest city in Africa and is recognized as Egypt’s hub of education, business and civilization. Egyptians are appreciated for their contributions in architecture and art. They are the first people to use wall pai ntings for communication. These paintings were directed by the Pharaohs to deliver a certain message to their subjects. Organizations in Egypt are manned through hierarchical structures. Women in Egypt are prohibited from assuming management positions therefore men in Egypt have a higher bargaining power in management. When managers give their opinion or suggestion objections are unwelcome because by opposing a manager’s opinion implies lack of respect.Advertising Looking for research paper on geography? Let's see if we can help you! Get your first paper with 15% OFF Learn More Okasha argues that businesses in Egypt are owned and managed by people who are related directly or indirectly such as brothers and cousins (165). When Egyptian managers are making critical decisions, they seek advice from their juniors but they are the ones who make the final decision and their juniors are expected to adhere to the manager’s decision. Even in the absence of the manager, the relatives of the said manager can not make a decision. They have to wait until the manager is present. It is common in Egypt for organizations to be assigned to dedicated religious administrators who check the organization’s compliance with Shari’ a law. It is against the Islamic law for institutions to have swollen profits. Therefore managers in Egypt must make sure that their institutions welfare are even with the welfare of the society (Dunn).This means that institutions must inject a portion of their proceeds into attending to matters concerned with improving the livelihood of their immediate communities. This Islamic law might not favor institutions because they might dedicate most of their finances to community projects just to appease their religious leaders. According to Islam every devoted Muslim must pray at least five times a day and hence work must come to a halt for employees to attend to these prayers. Religion seems to hinder producti vity of organizations in Egypt. Organizations are also expected to only hire employees who are Muslims. These restrictions may impact on performance of organizations because they may ignore employees who posses the relevant skills and abilities and instead consider the one who is devoted to Islam and yet he/she is not qualified for that position. Dunn, Jimmy. â€Å"Doing Business in Egypt.† Tour Egypt. 2010. Web. touregypt.net/egypt-info/magazine-mag09012000-magf3.htm Mohammed, Salmaway. Dialogues of Naquib Mahfouz: Mon Egypte’. Al-Ahram Weekly.18-16 August 2006Advertising We will write a custom research paper sample on Religion in Egypts Business specifically for you for only $16.05 $11/page Learn More Okasha, El-Daly. Egyptology: The Missing Millenium. London: UCL Press, 2005. Print

The reaction of Surviving Maximum Security Essay

The reaction of Surviving Maximum Security - Essay Example The officials don't really give a "hand of steel" to the prisoners; they just let the inmates do their own way-that's the problem with democracy sometimes, even behind bars. They just seem content to oversee and control the situation within the prison cells (disturbances and the like) but they don't really make any effort to prevent further violence nor they don't give any chance to or help the prisoners to rehabilitate themselves, or even just to discipline them consistently (if not utterly harshly) and reasonably. From what I understand on this particular report, particularly about the California State Prison in Sacramento, there seems to be no likelihood of rehabilitation, no chance of giving those prisoners a lease of life anew; instead the inmates not just rot there but also have a sure possibility to commit further and graver crimes throughout their lives inhabiting in those "slammers". And in this regard, I see this as no more different than the in other countries' prison situ ations. But having said this, I find prison conditions in America an interesting one, and

Problem solving Essay Example | Topics and Well Written Essays - 250 words - 1

Problem solving - Essay Example Additionally, organizations can resolve to have single mode of software installation authentication method. In this case, instead of selling licenses to customers and software users, the organizations can require that all software activation requirements are conducted online to ensure that every copy is only activated using one unique product key (Microsoft, 2015). For organizations that require software installation to a vast number of machines, the installation files can be configured to contain equivalent number of activation codes as the number of machines. For every used code, the installation media would connect to the internet verifying that the software is genuine and one among the provided codes has been used to activate one workstation. When addressing the issue of software piracy, there are various levels of consideration that organizations put take into account. For instance, the cost of data loss and the inability to generate sustainable profits are two major threats caused by piracy. With reference to the two examples, it is evident that based on value and use, different organizations address the challenge of software piracy differently. With respect to the magnitude of anticipated losses and the corresponding cost of software development, some companies invest more funds in developing anti-piracy strategies while others concentrate on economies of scale by developing free or cheap software (Microsoft,

Role of Transaction Cost in Intermediation Process Assignment

Role of Transaction Cost in Intermediation Process - Assignment Example For instance, when the bank acts as intermediary it connects individuals with different needs, financial inputs at different point of time. It allows people to save money into various accounts like savings account, time deposits, salary account, pension funds, and so on. After the bank accepts deposits from an individual it invests that sum into projects which have returns greater than or equal to the cost of investment which is also the bank’s liability. Now, if any corporate or individual approaches the bank for loan, the bank will charge interest on that loan. This interest will increase the transaction cost of the individual or corporate. The interest charged on loans by the bank on the borrower will obviously higher than what the bank has to pay to the depositors. This is because in order to operate in the market and serve the community it has to maintain a profit margin for all transaction which otherwise would lead to collapse of business. The advantage that an individu al or a corporate will get from an intermediation process is that the credit risk is transferred from individual borrower to the bank. This is because when a corporate raises funds from market directly without any intermediation, the credit risk of parties to transaction has to be evaluated personally. This is true in case of over-the-counter markets where the contracts are much customised according to individual requirements and parties to contract enter into agreement with each other without any intermediary. This reduces their transaction cost but also increases the credit risk. When an intermediary is introduced in the same model as in case of exchange traded funds, the transaction cost increases due to brokerage charges, maintenance fee, printing and advertising charges, commissions, and so on. The various costs are passed on to the fund raiser and hence decreasing the transaction cost of the individual from intermediation process (Buckle and Thompson, 2004, p.37). From the abo ve discussion, the role of transaction cost in the intermediation can be summarised as follows. The intermediation process aims to connect the individuals with surplus funds with individuals with deficit funds in order to channel funds properly in the economic system. In the process of intermediation the individuals and corporate is able to reduce search cost of raising funds, verification cost, monitoring cost, and credit worthiness of the parties involved in transaction. Since the intermediary provides these services, it charges a fee or commission for providing these services which increases the cost of transaction from intermediation process but such cost is much less compared to the benefit from intermediations (Mishkin and Eakins, 1998, p.369). For instance, the banks offer standardised services and products that reduce cost of transaction and the risk of investment. The OTC market mainly operates without intermediation and is hence a much more risky option. Role of Asymmetric Information in Intermediation Process In order to understand the role of asymmetric information in the intermediation process, it is important to understand the concept of asymmetric information. Asymmetric information arises from a situation when one party to transaction has more information compared to the other. This is generally

The Body Shop enter the Chinese cosmetics market Essay

The Body Shop enter the Chinese cosmetics market - Essay Example Since 1949, the telltale signs of China’s economic improvement are convincing (Raiklin, 2012). First, China was able to resolve its anarchy and disorder issues. With the resolution of the two issues, businesses can now flourish. The resolution of the two issues indicates peace and order currently prevails in today’s china environment. Further, peace and order allows the current and future customers to freely visit the nearest stores (Ferrell, 2011). The current and future customers are not fearful of being robbed while crossing the street towards the nearest department store. Similarly, the typical Chinese customers is assured that he will be able to visit the nearest corner store without be shot or killed by the street gangs. With peace and order prevailing, the customers are able to visit the stores during late nights to buy their food, medicines, and other personal necessities (Raiklin, 2013). The peace and order allows the stores to open up their shops (Hartline, 2011). The store owners will not fear that the store will be robbed. The presence of police officers watching the busy China streets will discourage the current and future store robbers from implementing their illegal activities. The stores will be able generate enough sales to pay for the costs and expenses of operating the stores (Raiklin, 2013). Street gangs will discourage economic benefits (Baumol, 2009). The stores located within street gang-infested streets will constantly be robbed by street gangs. Street gangs may threaten current and future customers who enter the store. Consequently, the current and future customers may decide to buy from safer places. China’s peaceful economic climate will ensure the Body Shop will continue to generate higher store visits and purchases from current and future customers. With the two issues resolved, the people learn to obey societal rules (Weihrich, 2009). The people learn to implement the

Topic is how did Steve Jobs has influenced people's, or my own ideas Essay

Topic is how did Steve Jobs has influenced people's, or my own ideas - Essay Example I am focused on doing the same because I have decided that I wont do anything I don’t want to as I want to focus my energy in doing what am best at in order to achieve my objectives in life. He always gave the best at what he was doing in order to perfect it with the objective of giving the customers the best there can ever be. One of the major lessons I got from him is that life is short hence I have to maximize the use of my time in order to achieve my goals. Furthermore, mistakes are there to make us better citizens and come back much stronger than before. I take my mistakes as life lessons and I do my best not to repeat them and do things differently so as to achieve my objectives in life. I also study the lives of my friends and other people and get the best out of them and avoid the mistakes that they made in life. This has made me who I am today and I still remain focused on achieving greater things in life. He used his personal life experiences during his speeches and this inspired me a lot as I always aspired to be like him. His insistence on not losing faith during hard times often guides me during difficult times. I now understand that there is no time for being hopeless as life is too short to even think of despairing. I am now focused in everything I do and I don’t despair at all regardless of the hardships I face in life. The various challenges and obstacles that tend to inhibit my success in life only make me stronger and wiser and give me confidence every time I manage to overcome them. My mistakes make me a better person because what is important is not to repeat them and stay focused on discovering new ways of doing things. Through his speeches, I managed to understand and appreciate the importance of utilizing the few resources I have at my disposal. Success is not based on doing big things because you may die struggling to achieve that and not do it at all. It is based on utilizing the available resources to get the best out of them. When he said that people don’t realize what they have until they lose them, I was moved because he was stressing on the importance of guarding what we have and using them wisely in order to get the best out of them. Things like time and natural resources are not renewable and should be well utilized for maximum output. We only live once and aging is not reversible so we should do all the things that we are capable of doing in good time so we don’t regret in the future when it’s a little too late. It is important to be yourself and do things in your own unique way. Being original and sticking to oneself helps in discovering and sticking to personal talents as opposed to imitating what the others are doing. This is very important because it ensures that one concentrates at what he is good at and likes doing as opposed to imitating something that is beyond your ability. Setting personal achievable goals is the basic thing here as it drives one to succeed in a given task within a given time frame. It also eliminates the possibility of trying to achieve impossible things because other people are doing them and succeeding with ease. This goes hand in hand with ignoring those who criticize what you are doing and think that you are either crazy or bound to fail. The society has these kinds of people that will either mock you or pull you down so you don’

Values and its impact on leadership theory and practices Essay

Values and its impact on leadership theory and practices - Essay Example At the same time, values are affected by a number of internal and external factors that also affect the value creation process of organizations. Overall, it was summed that values are an integral part of leadership theories and practices. Leadership has been one of the highly talked and researched topics in the business and social environment. Throughout, the history of business management and social empowerment, leadership has played an important and crucial role in guiding and motivating people in the right direction along with accomplishing desired mutual goals and objectives. Change is often considered as inevitable and must occur in order to maintain the pace with current and future social and business changes in different environments (Hackman, Wageman, 2005). Throughout the history of mankind in terms of geographies, ethnicity and political boundaries; there have been a number of distinct differences among people in terms of values, thinking and perception. It was only after the 20th century that societies and people were learning from each other in terms of differences mainly because of the rise and advances in technologies and communication. However, in spite of all these, there has been a major clash in terms of values and perceptions when it comes to understanding each other and this has emerged as one of the most important concerns for business organsiations (House, 2004). This is where leadership has emerged as one of the most important tools in understanding people but at the same time leadership theories and practices are largely influenced and impacted by perceived values. The discussion aims to investigate the impact of values on leadership theories and practices. For this purpose, a number of leadership theories have been discussed in a critical manner in order to ascertain the overall impact and influence of perceived values. Values can be personal or perceived often affected by the internal and external environment and

The Body Shop enter the Chinese cosmetics market Essay

The Body Shop enter the Chinese cosmetics market - Essay Example Since 1949, the telltale signs of China’s economic improvement are convincing (Raiklin, 2012). First, China was able to resolve its anarchy and disorder issues. With the resolution of the two issues, businesses can now flourish. The resolution of the two issues indicates peace and order currently prevails in today’s china environment. Further, peace and order allows the current and future customers to freely visit the nearest stores (Ferrell, 2011). The current and future customers are not fearful of being robbed while crossing the street towards the nearest department store. Similarly, the typical Chinese customers is assured that he will be able to visit the nearest corner store without be shot or killed by the street gangs. With peace and order prevailing, the customers are able to visit the stores during late nights to buy their food, medicines, and other personal necessities (Raiklin, 2013). The peace and order allows the stores to open up their shops (Hartline, 2011). The store owners will not fear that the store will be robbed. The presence of police officers watching the busy China streets will discourage the current and future store robbers from implementing their illegal activities. The stores will be able generate enough sales to pay for the costs and expenses of operating the stores (Raiklin, 2013). Street gangs will discourage economic benefits (Baumol, 2009). The stores located within street gang-infested streets will constantly be robbed by street gangs. Street gangs may threaten current and future customers who enter the store. Consequently, the current and future customers may decide to buy from safer places. China’s peaceful economic climate will ensure the Body Shop will continue to generate higher store visits and purchases from current and future customers. With the two issues resolved, the people learn to obey societal rules (Weihrich, 2009). The people learn to implement the

Values and its impact on leadership theory and practices Essay

Values and its impact on leadership theory and practices - Essay Example At the same time, values are affected by a number of internal and external factors that also affect the value creation process of organizations. Overall, it was summed that values are an integral part of leadership theories and practices. Leadership has been one of the highly talked and researched topics in the business and social environment. Throughout, the history of business management and social empowerment, leadership has played an important and crucial role in guiding and motivating people in the right direction along with accomplishing desired mutual goals and objectives. Change is often considered as inevitable and must occur in order to maintain the pace with current and future social and business changes in different environments (Hackman, Wageman, 2005). Throughout the history of mankind in terms of geographies, ethnicity and political boundaries; there have been a number of distinct differences among people in terms of values, thinking and perception. It was only after the 20th century that societies and people were learning from each other in terms of differences mainly because of the rise and advances in technologies and communication. However, in spite of all these, there has been a major clash in terms of values and perceptions when it comes to understanding each other and this has emerged as one of the most important concerns for business organsiations (House, 2004). This is where leadership has emerged as one of the most important tools in understanding people but at the same time leadership theories and practices are largely influenced and impacted by perceived values. The discussion aims to investigate the impact of values on leadership theories and practices. For this purpose, a number of leadership theories have been discussed in a critical manner in order to ascertain the overall impact and influence of perceived values. Values can be personal or perceived often affected by the internal and external environment and

Managerial Economics Essay Example for Free

Managerial Economics Essay Identify the fixed and variable inputs. The firms w x L is fixed through out the production process, so $300 is the fixed cost. Firms, cost of capital r x K is the variable cost. It is variable through out the production process. Gus Bonilla MBA 217 Managerial Economics Individual Assignment b. What are the firm’s fixed costs? Cost of labor is the Firms fixed costs, it is equal to $300 c. What is the variable cost of producing 475 units of output? The variable cost are $75 x 6 = 0 d. How many units of the variable input should be used to maximize profits? Profit maximization is achieved when MR=MC. Since the firm runs in a competitive market MR=Price= $2. MC=MR, achieved in between 450 and 475 units of out put, and minimum ATC is achieved at 450 units. So, profit maximizing output is at around 450 units e. What are the maximum profits this firm can earn? Profit is maximized at 450 units of output. TR= 900 TC= 675 Profit= TR- Tc = 900- 675 = $225 f. Over what range of the variable input usage do increasing marginal returns exist? Increasing marginal returns from point 0 units of VC to 3 units. Gus Bonilla MBA 217 Managerial Economics Individual Assignment g. Over what range of the variable input usage do decreasing marginal returns exist? From unit #4 of Variable input (K) onwards there will be decreasing marginal returns h. Over what range of input usage do negative marginal returns exist? From input units 7th onwards there will be negative returns, as the firm incurs losses from this point. Where its ATC is higher than the MR. ) Explain the difference between the law of diminishing marginal returns and the law of diminishing marginal rate of technical substitution? Law of diminishing marginal returns: According to the law of diminishing marginal returns, the margin product will fall if we decide to add more inputs. ?In other words, In a production system, having fixed and variable inputs, keeping the fixed inputs constant, as more of a variable input is added, each additional unit of input yields less and less additional output. Law of diminishing marginal rate of technical substitution: This law suggests that it takes a large amount of capital to replace a unit of labor when capital use is high but little labor is used. As labor becomes more abundant and capital becomes scarcer, however, less capital is required to replace an additional unit of labor. In other words, the law of diminishing marginal rate of technical substitution indicates that it is relatively difficult to replace additional quantities of an input when the level of that input becomes relatively low.

Harm Principle Examples

Harm Principle Examples In 1993, Canadian farmer Robert Latimer killed his extremely disabled child by putting her in his truck and running a pipe from his exhaust into the cab. Latimer fully admitted his guilt and claimed that, by killing her, he freed her from her chronic pain due to her severe form of cerebral palsy. His daughter was a full quadriplegic and required numerous surgeries to maintain her quality of life. She could not feed herself and was in constant pain despite painkillers she was given. Despite her condition, she was able to sporadically smile and respond to some stimuli. Later in the year, Latimer was convicted of first-degree murder. A year following this, his sentence was lowered to second-degree murder. Latimer, through many different trials and appeal processes was eventually released in 2008 as he was not deemed a danger to society. His case brought up many questions in regards to the law such as euthanasia, mercy killing and how it would affect other mandatory sentences for murder. The case itself calls to attention an argument made by philosopher John Stuart Mill relating to harm and liberty. He brings to light his harm principle and draws attention as to what liberty should be. In this essay, Mills argument for the harm principle will be explained and evaluated. Firstly, the harm principle needs to be analyzed as well as Mills argument for it. His essay titled On Liberty discusses civil and societal rights. His concern is mainly to do with the right to use methods of control on another person. He believes that the right to control another individual can be rightfully exercised over any member of a civilized community, against his will, is to prevent harm to others (Mill, 1). Essentially, Mill is saying that liberty should not be restricted unless it is to prevent harm to other people. He furthers this argument with saying of over himself, over his own body and mind, the individual is sovereign (Mill, 1). Here, he claims that individuals can essentially do anything to themselves as authority has no say in what  they do to themselves. It is from this phrase that Mill states individuals have the liberty to think and have their own opinions, thoughts, and beliefs regardless if it applies to minority groups or the majority of society. Mill also states with this comment that he believes that individuals should have the right to pursue their thoughts, beliefs, and ideas regardless of how society views it so long as no harm is done to others. He declares that his harm principle and push for personal freedom over societal rule would be beneficial to society as a whole. He explains this by saying that individuals would be happier (Mill, 1) and would feel less oppressed. He further explains this by saying that since individuals would be pursuing their passions, society would spend less time controlling people and enforcing rules. Mill explains that that his doctrine is only meant only to apply to people in the maturity of their faculties (Mill, 1). He is saying here that his set of guidelines cannot apply to people who are not involved members of society and are outside a set of principles he applies to a civilized society (Mill, 1). Civilized society consists of people who can engage in their own interests, skills, and capabil ities but also have had access to an education. He believes that through personal reflection and freedom, an individual will gain a higher level of power to understand his or her surroundings. However, without access to that educational systems and a developed society, individuals will not reach their potential for personal reflection. Mill explains that people who are dependant of others, like children or the mentally challenged, must protected from themselves as they are not capable of maintaining the state of personal reflection Mill requires. He also states the concept of a civilized society much be maintained in order for individual liberty and the harm principle to be effective for society. He explains that freedom of expression and thought is key to avoid social stagnation and that with individuality comes progress. Next, analysis of Mills argument will be done. He brings up some solid points regarding societal progress due to individuality and thought development. Essentially, Mill claims that  individuals learn from their mistakes and it is through this that personal development occurs. Unfortunately, his essay On liberty has gaps in which he is too vague on the limits of liberty. He also is much too vague on his definition of harm. This is due to the fact that he places way too much importance on individual freedoms to maximize happiness and understanding. He does not take into consideration that personal choices regarding an individual can sometimes be harmful to others. The argument of paternalism is a good example of this. Seat belt laws dictate that individuals must wear their belts regardless that they want to or not. The laws are in place in the name of the protection of the individual. With Mills argument, he claims that seat belt laws would be an infringement on personal happiness a nd freedom, regardless of the possibility of injury in an accident. Thus, he does not properly address the issue of an individual making poor choices. To conclude, the case of Robert Latimer was discussed and the momentous exception in law that was done. Through this, the Principle of Harm by John Stuart Mill was explored through its definition in regards to liberty and its link to personal freedom. Also explored was the only circumstance in which Mill believes freedom can be limited: to protect others from harm. Lastly, objections to Mill argument were brought up such as his vagueness in his explanations of liberty and harm as well as its tie to bad personal choices.

Mysticism in A Passage to India Essay -- Passage to India Essays

Mysticism in Forester's A Passage to India      Ã‚  Ã‚   The figure of Mrs. Moore, and the problem of what happened to her in the extraordinary Marabar Caves, has fascinated critics for decades. The question has absorbed attention to a degree that does not correspond to the secondary role that Mrs. Moore plays in the plot of A Passage to India. On the surface, she is a supporting character, yet many of the unresolved issues of the novel seem to be concentrated in her experience. Mrs. Moore arrives in India a sympathetic figure, and departs unresponsive and uncaring, transformed beyond recognition by the mysterious voice of the Marabar. The deliberately unexplained matter of what spoke to her in the cave has intrigued virtually every scholar who has written on this novel, each coming up with his or her own interpretation of the event. Some have claimed that an evil, ancient force dwelt in the caves, while others suggest that Mrs. Moore achieved a life-altering Hindu insight. There is indeed substantial indication that Mrs. Moor e achieved the primary goal of certain branches of Hinduism, melding the Atman and Brahman (Self and not-Self) into one indivisible entity, and therefore recognizing the single, pervasive force that underlies everything. However, no transcendence seems to result from this recognition, as Mrs. Moore is destroyed rather than uplifted by her vision.    Although her experience deceptively contains elements of a Hindu insight, I believe that she ultimately encountered a perverted, sinister, and finally hollow version of Hinduism. The truly beautiful complexity of the philosophy/religion is reduced by the unrelenting echo of the cave. It becomes something devoid of depth and meaning, and particularly devoid ... ...rews, 178.    WORKS CITED Bradbury, Malcolm, ed. E.M. Forester: A Passage to India. London: Macmillan, 1970. Clarke, Peter B., ed. The World's Religions: Understanding the Living Faiths. London: Reader's Digest, 1993. Crews, Frederick C. "A Passage to India." Bradbury, 165-85. Deussen, Paul. The Philosophy of the Upanishads. Trans. Rev. A.S. Geden. New York: Dover, 1966. Forester, E.M. A Passage to India. Ed. Oliver Stallybrass. London: Penguin, 1979. Kermode, Frank. "The One and Orderly Product." Bradbury, 216-23. Moody, Phillipa. A Critical Commentary on E.M.Forester's 'A Passage to India'. London: Macmillan, 1968. White, Gertrude M. "A Passage to India: Analysis and Revaluation." Bradbury, 132-53. Zimmer, Heinrich. Philosophies of India. Bollingen Series XXVI. Ed. Joseph Campbell. New Jersey: Princeton UP, 1969.

History Of Human Behavior Essay -- essays research papers

PSYCHOLOGICAL HUMAN BEHAVIOR Psychology is the very important perspective for human nature. It is very much important for the individual environment. Psychology is very much a product of the Western tradition.   Ã‚  Ã‚  Ã‚  Ã‚  Whereas a new psychology of the year 2000 contains both the eastern as well as the Western tradition (Frey, 04/06). Psychologist self-concept attitudes. Its related to Psyche means call a persons self concepts it includes what a person perceives from the persons the integrate part of human mind motion connected to those with bodily concepts. It however reflects true relationship with the mind-body concept. ATTITUDES AND SOCIAL COGNITION addresses those domains of social behavior in which cognition plays a major role, including the interface of cognition with overt behavior, affect, and motivation. (Primis, 119). Major perspectives in Now, what’s the concept of psychoanalysis is also a psychology at this point includes psychoanalysis, humanism and sociobiology. Very important perspective. As a therapy, psychoanalysis is based on observation that Individuals are often unaware of many of the factors that determine their emotions and Behavior. (Frey, 04/06). It is, in addition, a method for learning about the mind, and also a theory, a way of understanding the processes of normal everyday mental functioning and the stages of normal development from infancy to old age. (psychology.com). Furthermore, since psychoanalysis seeks to explain how the human mind works, it contributes insight into whatever the human mind produces.(apa.org) Sigmund Freud was the first psychoanalyst. Many of his insights into the human mind, which seemed so revolutionary at the turn of the century, are now widely accepted by most schools of psychological thought. Although others before and during his time had begun to recognize the role of unconscious mental understanding its importance. Although his ideas met with antagonism and resistance, Freud believed deeply in the value of his discoveries and rarely simplified or exaggerated them for the sake of popular acceptance. (apa.org) He saw that those who sought to change themselves or others must face realistic difficulties. But he also showed us that, while the dark and blind forces in human nature sometimes seem overwhelming, psychological understanding, by enlarging the realm of reason and responsi... ...ture. But Both Freud and Wilson said a lot about the core of the personality, no matter in what instincts they explained it. It was their ultimate goal towards the concept of interpreting the human beings focusing towards the aspects and moralities of the core effecting the human nature. Their theories helped a lot for the human society in finding the relative core of the human nature. And these theories of Psychology is still much worth regarding the personality as well as the human instinct of true self, true nature as well as their behavior. BIBILOGRAPHY:- 1. Freud Sigmund, Civilization and Its Discontents, Tr:- James Stretcher, New York, W.W. Norton & Company, 1985. 2. Wilson, Edward O., On Human Nature, Massachusetts, Harvard University Press, 1998. 3. Frankl, Victor E., Mans Search For Meaning, New York, Washington Square Press, 1985. 4. Social Science, Primis, New York, Mc Graw Hill, 1998. 5. http://www.psych.nwu.edu 6. http://www.psychology.com 7. http://www.psychology.ucdavis.edu 8. http://www.psychology.net 9. http://baldwin.apa.org:88/best/index.html 10. http://www.apa.org 11. http://www.runet.edu/~lridener/courses/SOCBIO.HTML

Robinson Crusoe Critique

Filippo Volodin Robinson Crusoe And The New Middle Class Before analyzing Robinson Crusoe it is important to give a short background of the author of such an incredible novel. Daniel Defoe was born in 1660 and died in 1731 after a life of adventures and incredible experiences. He was raised to be very religious and his parents were strongly attached to the puritanism tendency that was spreading around Europe. These aspects and the strong education imposed by his parents will strongly influence Robinson Crusoe’s psychology.Furthermore, Defoe worked as a Merchant, Insurer and during his entire live he has been sent in prison several times for either small or serious issues. Having such an experience, Defoe strongly felt to be part of the New Middle class that was flourishing due to the new colonies and the economic boom of that period. In this way we can say that his personal experience, family education and the influence of the growing Middle class strongly gave to Defoe the im pulse to create a character such as Robinson Crusoe, who represents the typical New Middle Class person who can, using his brain and his talent, always succeed in life.Robinson Crusoe represents the prototype of the typical English Merchant, heartless and unceasingly looking for a profitable business to lead. This new type of figure continuously changes because of the unsatisfactory position it has in the society and always strives to find new ways to make profit. In fact, Robinson Crusoe reveals these characteristics, and his strong attachment to the religion, when he sells Xury to the Captain. He offer'd me also 60 Pieces of Eight more for my Boy Xury, which I was loath to take, not that I was not willing to let the Captain have him, but I was very loath to sell the poor Boy's Liberty, who had assisted me so faithfully in procuring my own. However when I let him know my Reason, he own’d it to be just, and offer’d me this Medium, that he would give the Boy an Obligati on to set him free in ten Years, if he turn’s Christian; upon this, and Xury saying he was willing to go to him, I let the Captain have him. † From this quotation powerfully comes out the strong education gave to Robinson Crusoe.Crusoe does not really care about Xury, even though he has served him loyally. This passage highlights the new situation of the Middle Class represented by Robinson Crusoe that championed individualism, seizing every single opportunity to have a personal profit, relying just on own powers and talents. Furthermore, agreeing on converting Xury into a Christian let us explicitly understand the importance of the Puritan education imposed to Defoe by his family with the consequent reflection of this approach on Robinson Crusoe, who just agrees after making sure that the Captain have to turn Xury into a â€Å"Good Christian†.Robinson Crusoe demonstrates to be the â€Å"new bourgeois-man† during his long stay at the isle. The island becom es the perfect field to completely release his middle class attitudes and the opportunity to show that he deserves to be saved by God’s providence. It is important to interpret properly the significant of the Island. Crusoe’s stay at the island has to be seen as the chance for Robinson Crusoe to prove his qualities controlling, manipulating and exploiting the Nature. Consequently, Crusoe starts to â€Å"recreate† the English society of the 18th Century, sticking to the Middle Class uses of efficiency and individuality.For instance, when Crusoe meets Friday he decides to impose him his way of living showing once again his necessity to impose the â€Å"English life style†. In fact, further on in the novel Robinson Crusoe teaches to Friday how to speak English and how to interpret the holy Bible. In the island comes out even the typical attachment to the Puritanism of the Middle Class represented by Robinson Crusoe who believed in the God’s Providence . Crusoe is convinced that God is the first cause of everything but he can change his destiny by acting following his brain and using his talents.To conclude, Defoe shows us a perfect hero who, following the Middle Class education and mentality, can face every problem and solving it using his brain and his talents. It is incredible how Defoe could impress in an unbelievable way the main aspects of the growing Middle Class. Like Robinson Crusoe demonstrates, and Defoe in first person firmly thinks, a person using his own skill and being always self aware of his possibility can emerge and always find a way to survive and succeed in life if he really wants and strives for that.

Respecting Others Religions Essay

I think it is very important to respect other peoples religions because it can create a conflicts between people, perfect examples of conflicts because of religion are the wars that go on in the world today. You must be conscious and respectful when talking about other peoples religions, insulting someone else’s religion is insulting something very meaningful to them and also insulting them. Just because people do not share the same religion does not make either more or less smart,pure,evil. If you look at the bigger picture, most religions share common teachings,beliefs,and morals to live by such as have compassion and respect for everyone,all humanity is united,peace and nonviolence,and no killing,lying,or stealing. Another reason to be respectful towards someone else religion is because it can bring different cultures closer together. Respecting and accepting each others religions means one less reason to discriminate others and less conflicts and fights. You can respect someone else’s religion by trying to understand their beliefs and their point of view of the world, you don’t have to agree with it and you don’t need to practice it but you do not need to disrespect it if you strongly disagree or attempt to make them change their religion simply because you do not agree with theirs. A simple way to avoid problems when or misunderstanding when going to another country is to study a bit about the basic customs and religion before you go. Also, do not judge someone by the religion they follow, judge them on their character as a person, do not discriminate them because they practice a different religion from yours because they could be a very kind and intelligent person and you will never know. I think that we can all learn something from each others religions like I learned from Buddhism that the way to stop suffering is to stop wanting worldly things, and that is true. We always want more of anything, so we are never truly happy, and the way to achieve inner peace is to stop wanting and to accept and value the things that we already possess and cherish the things that do not cost money yet bring happiness. I believe that wether you choose to follow different religions or not you at all you still learn from one another and it can make the world a better place. We just need to learn to accept,understand,and be willing to learn from one another. By being respectful to one another we can form new bonds and bring people closer together,you don’t all need to follow the same religion to be a good person. To be a good person is the choice you have to make on your own. I think we should all respect each others beliefs and treat others as we ourselves would like to be treated. Religions may seem silly to some people, and sometimes it seems silly to me too, but it is what gives people hope,what keeps them on the right path to be a good person,what inspires them to try to learn and try their best and it just gives them hope. Religion in the end is a choice and you should be free to believe what you want to believe or not believe in anything at all but you should always be respected for your choices.

Promotion of Health within Adult Nursing Essay Example | Topics and Well Written Essays - 2000 words - 1

Promotion of Health within Adult Nursing - Essay Example The last part was the questionnaire that questioned about the individual daily limit, knowledge about three adverse physical effects of binge dinking, and assessment of level of information after visit to our booth. Eighty-one questionnaires were filled out with 100% response rate in question 1, question 2 demonstrated a failure arte of 1.23%, and on question 2, 1 out of 81 knew already about binge drinking, he did not know from the stand. There was very strong impact on the public, specially the university students with this group’s promotional effort on binge drinking. The slogan poster, â€Å"How Much is Too Much†, the snacks and the food, and the experiment and information all should have impact on the emotions of the students, embarrassment, insecurity, new knowledge, and enriched awareness about binge drinking. This project highlighted the fact that this kind of drinking is addiction, even if this is social outing to them as of now, in no time, this would transform into addiction, and they were aware of this possibility after coming into our booth. Our objectives were to let the visitors be aware about pros and cons of binge drinking, and since every one knew what his unit amount was, how many units make one a binge drinker and how that can affect the body in the long run, it can be considered that the objective of this promotional activity were met, although this is a trial setting and learning ex ercise, and predictive accuracy depends on the evaluation of the outcome after followup at 6-month or 1-year interval in the actual practice setting, and that is not possible in this setting because this is population in transition, many will be leaving the university in a short while, short enough to baffle any long-term promotional plans in the near future. Our experiment with the glass of wine measured the university students’ daily alcohol intake. We applied the group’s research data of daily over the limit allowance, and the group was well prepared to

Reuseable bag Essay Example | Topics and Well Written Essays - 750 words

Reuseable bag - Essay Example The children also helped me distribute the bags so that reduced the amount of emissions created by machines and automobiles normally used in these processes. To further my attempt to convey the concept that we need to take better care of our environment, I used a poem by Chika Ogbonna to help decorate the bag and provide a marketing theme for my project. The poem is called â€Å"The Land is Green† and it talks all about the importance of taking care of the earth. Through the entire poem, this Chinese poet talks about the importance of remaining focused on the idea that the land is green, before any colors of political affiliation come into play. We need to stop worrying about politics and just start taking care of what’s really important, the green that feeds us all – the plants we eat as well as the animals that fulfill the rest of our energy needs. I felt the poem was very appropriate for this project because I wanted to emphasize that every stage of the process, including the product and its disposal needed to be conscious of how it affected the earth and try to take care of it. The way I used this poem was to pri nt lines from it, particularly the ones that talk about the color and idea of ‘green’ living, on the bags. It was important that I used a Chinese poet for this project because I planned to distribute my reusable bags among a mostly Chinese population. When my bags were ready for distribution, myself and the children went to Chinatown in San Francisco to distribute them in shopping areas where people usually used plastic. There were many reasons why I choose this as an appropriate distribution point. The first factor for this choice was that it was possible for me to get here without the burning of fossil fuels by using the city’s electric transportation channels. This was an important aspect of

Social Exclusion and the Future of Cities Essay

Social Exclusion and the Future of Cities - Essay Example Dalton et al. (2007) argues that in a society that practices social inclusion, the members have a sense of value and self-worth. Their lives are full of dignity and satisfaction, and they are incorporated in the community systems that define its membership. For example, all people are involved in the community’s social and economic activities, they have an equal right of participating in community politics among other activities. Social inclusion is a significant factor in the mental health of a community. This paper examines the relevance of the concept of â€Å"social inclusion† for social work practice with adults experiencing mental health difficulties. It presents a narrative of the background and origin of social inclusion, the theories of social inclusion as well as policies that enhance the practice. Social inclusion emerged in the background of value based interventions towards maintaining clear goals regarding improvements of public welfare. Denissen et al. (2008) argues that it is a practical human development approach to facilitate social welfare that is focused on elimination of risks and barriers to social inclusion. The foundation of the strategies for social inclusion remain inclined towards recognizing and appreciating diversity as well as recognizing the shared experiences and ambitions for different people.

Micromint micropayment Essay Example | Topics and Well Written Essays - 250 words - 1

Micromint micropayment - Essay Example The scrip ensures there is a permanent relationship between the customer and the vendor. This according to Rivest (1997, p. 45), is inconvenience for a vendor. To perform each transaction, the consumer goes to the broker for exchange of the vendor scrip. In spite of the security features of Millicent System; it is still exposed to cyber crimes. Future systems ought to be improved using public keys for encryption. This can protect sensitive information from reaching intruders. Additionally, network security techniques ought to be applied to eliminate the risk of man-in-the-middle attack. Glassman, S., Manasse, M., Abadi, M., Gauthier, P & Sobalvarro, P 2013, â€Å"The MilliCent Protocol for Inexpensive Electronic Commerce†, Fourth International World Wide Web Conference, Darmstadt, Germany. Rivest, R 1997, â€Å"Electronic Lottery Tickets as Micropayments†, in R. Hirschfeld (Ed.), Financial Crypography: First International Conference (FC ‘97), Anguilla, British West Indies, Feb. 24-28, Lecture Notes in Computer Science (Vol. 1318, pp. 307-314). Yacobi, Y 1997, â€Å"On the Continuum Between On-line and Off-line E-cash Systems†, in R. Hirschfeld (Ed.), Financial Cryptography: First International Conference (FC ’97), Anguilla, British West Indies, February 24-28, Lecture Notes in Computer Science (Vol. 1318, pp.

PhD Proposal The Effect of learning English in an early age on the Essay

PhD Proposal The Effect of learning English in an early age on the phonological errors in EFL Saudi classes - Essay Example his can cause a great deal of strain in the efforts to communicate in English when pronunciation is diminished because of difficulties with forming English words through a tongue that is trained to form sound within the framework of another language. Learning a second language at an earlier age may diminish this effect as the ability to form language can be more easily manipulated. Phonological errors occur when syllables are either missed or not pronounced within a communication. The forms of these errors can include, but not necessarily be limited to errors involving consonants, vowels, substitutions, additions, omissions, movements, exchanges, prosody (the metrical sound of the way that the language is formed), metathesis (the transposition of letters, sounds, or syllables), or non-contextual errors where there seems to be no definable source (Jaeger, 2005, p 147). According to Binturki (2008), the most common phonological errors that are found in Saudi speakers within their use of the English Language are with the interdentally fricative /v/ and to some degree with the /p/ and /i/. As well, the positions of certain words created difficulty form many users of the English language with the common Arabic dialect of Nadji as their primary language (p. i). The proposed study will be based upon the study done by Tiono and Yostanto (2008) on the phonological errors that were common among Indonesian speaking students when learning the English language (p. 80). The study was centrally focused on the English consonantal sounds that do not exist in the Indonesian language. The researchers identified six specific sounds that were absent in Indonesian and therefore caused difficulty for these students who had completed six courses of education in English (Tiono and Yostanto, 2008, p. 81). An auditory examination was given to 25 students from a private university in East Java, Indonesia where the phonological differences could be appreciated through listening to the

Quantitative reasoning Essay Example | Topics and Well Written Essays - 750 words

Quantitative reasoning - Essay Example According to Thomas Day: â€Å"If adverse drug reactions were classified as a disease it would rank as the fifth leading cause of death in the United States.† (â€Å"About Medical Care for The Elderly†, n.d.) Elderly people consume nearly 30% of all drugs. This group of people takes drugs more than any other social group. Elderly people have many different problems with their health, that’s why they take medicine to relieve pain in different parts of body. One of the main problems for them is taking medicine. The interaction of drugs is the most dangerous. The average elderly person takes nearly three-four prescription medicine at a time. Sometimes people don’t understand that there are some side effects. The combination of drugs can be very necessary for effective treatment, but it needs special attention and care. Elderly people are more sensible to medicine than young ones are, because of the changes in functions of the organs such as kidneys, liver, etc. If there is too much medicine in the blood elderly people can face such side effects as memory loss, dizziness, retention of fluids, confusion, internal bleeding, sometimes even death. They are also more sensible to particular side effects. Dosage is very important. It must be taken into consideration that the level of dosage for young people won’t do for older ones. Usual doses and their frequencies are too high for them. Inappropriate dosage can be dangerous and cause many problems. But there are exceptions when older patient needs a high level of medications, for example, in case when resistance in the cells is being treated. Another problem is inobservance of dosage and its frequency by older people. Some of them take more than it is prescribed trying to recover faster, some neglect taking all necessary medicine in time or refuse to take it at all, some of them have problems with memory or confusion. That’s why it is extremely important for care

Hypocritical Holden Essay Example for Free

Hypocritical Holden Essay Hypocrisy is found in all of us. Many of us have things about ourselves that we don’t want to share with others, and try to hide; perhaps we are trying to hide our hypocrisy. In The Catcher in the Rye, J. D. Salinger expresses through Holden Caulfield that hypocrisy results from not being able to connect with others. Although Holden accuses others of being phony, in reality, Holden is a phony himself and as a result of his hypocrisy, he is unable to connect with others, suggesting that to connect with others one must be able to accept other people’s flaws. Holden defines others as phonies because he is critical and has a negative utlook on the world and the people in it. When Holden makes observations of other people he often defines them as phony. For example, when Holden goes to the movies he observes a lady sitting next to him who is crying during the movie, â€Å"The part that got me was, there was a lady sitting next to me that cried all through the goddam picture. The phonier it got, the more she cried†¦ she had this little kid with her that was bored as hell and had to go to the bathroom but she wouldn’t take him†¦ You take somebody that cries their goddam eyes out over phony stuff in the movies, and nine times out of ten they’re mean bastards at heart.  I’m not kidding† (181). Holden thinks that the woman crying is a phony because she is emotional about a movie which is fake, yet she does not feel bad for the kid who is sitting next to her in real life, who has to go to the bathroom. A woman crying at a movie is what Holden observes and defines as phony behavior. Holden’s negative outlook on the world and the people in it just pushes Holden farther and farther away from people. He is isolating himself. In addition, Holden thinks some words or phrases are phony. When Holden is talking on the phone with a girl he knows, Sally, who says something that Holden thinks is phony. â€Å"I’d love to. Grand. † Grand. If there’s one word I hate, it’s grand. It’s so phony†(106). Holden thinks that the word grand is phony, which may be true to Holden; although the more energy he spends on pointing out â€Å"phonies† the more isolated and unhappy he becomes. Holden is a hypocrite because he is sometimes aware that he is being a phony himself. Holden thinks that he needs to hide his true self from people in order to â€Å"survive†. When Holden is out at Ernie’s and meets up with a girl he knows, Lillian, Holden says something to the Navy guy who was with Lillian that Holden considers phony. Holden addresses the reader, â€Å"I’m always saying â€Å"Glad to’ve met you† to somebody I’m not at all glad I met. If you want to stay alive, you have to say that stuff, though† (87). Holden lies to the navy guy, and also says that he lies to other people when saying this phrase. Although Holden is acting phony, and therefore hypocritical, he is aware of it. He acts phony because he is afraid that sharing his true self with others will interfere with him connecting with others; Holden thinks that he will turn people away because he is different. Holden is different because he is critical, and also eeply caring and emotional. Holden is trying to act like a regular guy so people will like him and be willing to talk with him. Holden is striving to make a connection with someone; anyone. He is just looking for anyone to talk to and make a connection with, but he is afraid to open up to them. Holden tries to fit in with others by being phony when in reality, he hates how most people act. Holden tries not to show his hatred of phonies because then, people would soon realize that Holden is a phony himself. At Ernie’s when Holden meets up with the navy guy, introduced to him by Lillian, Holden hares his true thoughts about the navy guy’s actions with the reader. Holden says, â€Å"He was one of those guys that think they’re being a pansy if they don’t break around forty of your fingers when they shake hands with you. God, I hate that stuff† (86-87). Holden doesn’t like the expectations put on men to act tough; this makes Holden feel insecure. Holden feels that he must hide that he is caring and emotional by being phony. In addition, Holden is sometimes unaware that he is being phony. For example, when he asks his taxi driver Horwitz a question, Holden is unaware that he is being phony. â€Å"Hey, Horwitz,† I said. â€Å"You ever pass by the lagoon in central park? Down by central park south? †Ã¢â‚¬ ¦ â€Å"Well, you know the ducks that swim around in it? In the springtime and all? Do you happen to know where they go in the wintertime, by any chance (81)? †Ã¢â‚¬â„¢ Holden asks Horwitz where the ducks go in the winter time because he is unknowingly comparing his situation to the ducks in the lagoon; Holden wants to know where he goes now that it is â€Å"winter time† and his lagoon, Pencey prep, has frozen. Throughout the book, Holden struggles to find a place where he belongs. He also strives to connect with people. Holden is reluctant to share his true self with people. Asking Horwitz where the ducks go is one of Holden’s â€Å"phony† attempts at making a connection with someone. When Holden acts phony, he shields his true self from people which keeps him from connecting with others. Holden dislikes phonies, and he often criticizes people for being phony, although Holden acts phony himself because he is insecure about himself, which leads to Holden acting phony. J. D. Salinger expresses through Holden that when trying to connect with others, one must act like themselves. Hypocrisy is often inevitable; all of us exhibit hypocrisy.

Complaint Handling in the Hospitality Industry

Complaint Handling in the Hospitality Industry The issue of grievance handling has not been new in organizations and it has been one of the most persistent problems of all times. In the course of running an organization, there are many complaints that are handled daily by the management which constitute the process of grievance handling. Grievances are common not only in organization but also in our social life. However it has been shown that the nature of the grievances is not that important than the process that is used to handle the grievances. Before we look at the process of handling a grievance in an organization, let us look use first understand the nature of a grievance. What is a grievance? (Dentron and Boyd 2005, p. 61) A grievance can be defined as any complaint that is raised by an individual worker of a group of workers in an organization. A grievance is usually raised in allegation of violation of the terms of agreement in the workplace. Therefore it can be said to a complaint that is raised and which is aimed at expressing the dissatisfaction of the employees by what is happening in the organization. A grievance however differs from a complaint in that while a complaint can be verbally expressed, a grievance is usually stated in writing. A grievance can be caused by many things. It has been shown that some of the most controversial issues which usually ends up in a grievance include the discharge of employees from their workplace, lack of a process of collective bargaining for the employees which can be used to express their dissatisfaction, unfair labor practices, and others which are likely to happening in the work places. (Rahul 2005, p. 31) Therefore we can expound on this point by looking closely at the process which is usually used to handle these complaints. For the effective functioning of an organization, there is usually a need to look at the welfare of the employee. Any management will recognize that the employees are the most important asset that an organization holds and therefore the most important thing in the management of the resources of an organization will be first to look at the welfare of the workforces. It has been shown that most of the grievances which hare not well looked at often precipitate to a form of dissident by the workforce which in most case comes as strike. A strike in an organization will not only have economic effect on the organization but it will also have effects on the image of the management of the organization. Therefore many organizations have come up with an effective procedure that can be used to handle complaints of het employees. In order to ensure that there is less participant of the workforce in mass movement of labor unions, many organization came up with human resource departments which are well positioned to handle the complains of the employees. Therefore it is the duty of the human resource department to come up with a well structured way that can be used to look at the welfare of the workforce. The human resource department is the one which is entrusted with the duty of handling all the complaints regarding the employees. Human resource department must come up with a grievance handling procedure. (Finegan 2004, p. 71) A grievance handling produced clearly defines a process which is used by the organization to look at the complaints that has been given by the employees. It presents a process of initial resolving of the complaints through arbitration. It is a process that is used to indentify and resolve the companies in a timely manner in order to promoted the prevail a constructive discussion between the management and the representatives of the employees. therefore the aim of the grievance procedure is to ensure that there is a proper mechanism in place that is used by the management to look at the issues that pertains to employees in order to ensure that there is constructive resolving of the complains at they arises. (Dana 2001, p. 231) The hospitality industry has been one of the rapidly growing industries in the world. In a short period of time, the industry has grown short of its former self. In the last few decades there has been increased travelling by people all over the world. This has been enabled by the increasing wave of globalization which has opened the world and increased the interaction between people. As a result individuals have been able to travel from one corners of the world to the other with no political or legal limitation. The improve modes of transport has been the main factor that has contributed to the rapid growth of the industry. The industry has been one of the most important industries in the world that have been supporting the increased globalization and polarization of world culture. Therefore there has been unprecedented growth of the industry in a very short period of time. The industry has been offering supportive services in the tourism sector. Apparently tourism has emerged to be one of the most important industries in the world. It has been fueled by increased spending culture in the world and increased openness. Tourism has taken many dimensions in its growth in areas of cultural tourism, business tourism, leisure tourism, education tourism, medical tourism, and other areas. In all these segments, individual usually travels away from their homes to go to foreign countries. Therefore they need to be accommodated and given other services. In this regard the hospitality industry comes in hand as it offers them support in accommodation and other necessary services. The hospitality industry has therefore hinged its growth on the tourism sector. (Leornard 2001, p. 52) One of the emerging natures of the hospitality industry has been diversity that has been experienced in the customers that the industry target and also in the workforce. There has been an increasing trend in the industry towards culture convergence in which one hospitality facility in the world is serving people of diverse culture. Therefore there has been an aspect of standardization of culture in the industry. Cultural homogeneity is considered to be one of the competitive factors that need to achieve in order to survive in the competitive market. With the market become more diverse due to divers needs of the customers, the hotel industry have therefore tended to have a divers nature of employees in order to help their customers to feel at home every time they are being served. Therefore there has been an increasing trend of multicultural workforce in the industry. This of course has come with its own challenges to human resource management. One of the most challenges that faces any human resource management is a multicultural workforce is the way to handle complains by the employees. Many a times, employees feel that their welfare is not looked at as needed in the organization and there are usually incidences of unfair treatment of the employees. But due to the diverse nature of the employees, the human resource department may not be in a position to come up with standardized way of dealing with all the demands that employees have. Therefore there are incidence of complaints that are based on the favors in the workforce and discontent in the allocation of duties. Many of het case studies that have been presented about complain in the hospitality industry have all been based on issue of favors in the workforce which arise due to the diversity in the workforce. Therefore in the contemporary human resource management issues, diversity in the workforce in the hospitality industry have been one of the causes of complains in the workforce. The hospitality industry is one of the most hectic industries as visitors check in and checks out. As a result there is a lot of work that needs to be done by the workforce. The nature of services in the industry is based on the fact that the visitors have to feel as comfortable as they want and find value for the amount of money that they are charged. Therefore there has to be a lot of work that is done by the employees in order to meet the demands of the visitors. Some of the visitors can be a little nagging and may require excessive attention than others. Going by the nature of definition of the duties the employee have to perform some employee will always find themselves doing extra work that they have not bee assigned at the time they were hired. Therefore there is usually a conflict with their supervisors who have to make sure that the guest gets all what they want and therefore will have to assign extra duty to the employees. At the end to the day employees will feel that they have done more that they are supposed to do in their duties. This has been shown to be another source of complains from the employees who feels that they are unfair treated and their initial duty assignment is not respected. (Andrew Kurth LLP, 2008) In most cases supervisors are faced with a hard task of ensuring that employee perform all the duties that they have been assigned to and also perform the extra duties that the guests wants to be attendee to. Therefore there is a situation between the supervisors and the employees. The hospitality industry peaks with seasons. This means that there are periods when there will be an inflow of guest while there are other seasons when there will be less guest checking in. In there regard there is a fluctuating need of employees in the industry. When the season peaks, the industry will need to hire more employees and when the season is low the industry will need to lay off some of the employees. In this regard the tourism industry is most affected by the seasonality. Most of the hotels which operation in leisure industries will find the there are periods when there will be more guest especially during holidays and weekend while there are other when there will be less guest. The industry is also prone to political stability and other factors and therefore the times when there is a serene atmosphere will see an inflow of guest while the times when there is political turmoil there will be less guests who will be checking in. As a result the industry is force to keep on hiring and lying off some of the workers. It has continuously become difficult for the industry to hire more employees on permanent bases due to the fact that there are period when the industry will need more workers while the off seasons will need less workers. Therefore there is a factor of the way in which employees are hired and retained in the industry. This has been one of the most contentious issues especially when it come to the labor unions which have been arguing that there is need for the industry to hire employee on permanent bases. There are a times when the industry is forced to lay off the employee unexpected due to the prevailing circumstance. For example in Kenya which is one of the famed tourism destinations in Africa, the last year skirmishes had a negative effect in the industry. It is recorded that though it was the high season when the tourism and hospitality industry expected a great inflow of guest, more than 10,000 employees were laid off. This was due to massive cancellation of bookings that had been done. The industry has apparently hired more workers in anticipation for the high season that had just started to pick up. There has been a conflicting situation in the industry as the employee who had been hired on contracted bases want to be paid all the money as their contract had defend while the industry is trying to recover from a massive losses incurred due to the massive cancellation. The hospitality industry has also been shown as one of the industry which pays the workers low salaries. This has been caused by the fact that the industry sometime will need to hire more employees and other times it will have to lay off some the employees. Due to the fact that the industry goes on of very lean seasons when it has to maintain its operation, there have been incidence of some players in the industry paying their employee very low salaries in a bid to cover the expense in the low season. Therefore there have been conflicts between the workforce and the management on the issue of salaries. This is one of the most conflicting issues that have led to formation of labor unions in the industry. Most of the operators in the industry agree with the fact that the industry pays less money to its employees especially during the low seasons but they try to equate that with the operation of het industry during that period. It has been shown that although the industry has been growing at a high rate, there have been fewer incidences of increased salaries for the workforce even at times when the industry is performing well. There has also been incidence of customer complain in the industry. It has been shown that in most cases customer have been complains about the quality of service that they receive from particular employees in the industry and also from the facility in general. This has been a difficult situation for the human resource department especially since it has to ascertain the nature of the conflict between the employee and the guest. In most case the guest may have rubbed the employee on the wrong side and therefore there must be a way of asserting the truth before punishing the employee. Though the issue of customer complains has been shown to be a responsibility attached to the customer service department, at the end of the day it ends up as a management issue that has to be resolved. Both hotel and hospitality industries fall under any industry in the country. Therefore they are exposed to the same labor laws like any other industry. However the nature of employee relation in the industry has been changing due to some of the factors that have been shown. Although there has been increasing labor unionization of the industry there has also some legal aspects that have been protecting the employees in the industry. One of the laws that protect employee in the industry has been the National Labor Relation Act which are aimed at redressing complain of any employees that has been unlawfully discharged from their duties. Through the law the employee is able to seek redress in the law court. However there has been conflicting situation when it comes to address this issue and when it comes to the application of the law. This is because every time an employee is dismissed from their duties for a genuine reason, they run to the court to place complains and what follows is an argument about the rights of het employees. Although the employer has the responsibility of recognize the rightist of the employee, there has been the question of the responsibility of the employee especially when it comes to the nature of the operation of the industry. Being in an industry that calls for meticulous performance of duties in order to ensure the satisfaction of the employee, there has been incidence where the employee have been dismissed on the ground of misbehaving with the guest or failing to perform their duties and what follows is a lawsuits for the company. (Mitchell, 2007) There has been increasing misinterpretation of the National Labor Relation Act when it comes to the employees working in the hospitality industry. There has been a need to becoming familiar with the law and its interpretations. There has been misinterpretation of the act when it comes to the employers also. It has been shown that there are many incidences when the employers back off from their earlier salary agreement and fire off employee who complains. But the law has shown the act is inclusive even of the employee who works in the hospitality industry who are likely to work for part time bases. Holiday Inn has been one of the most prosperous hotels that have become major player in the hospitality and tourism industry. It has been able to spread its wings all over the world and has grown to be a multinational in a very short period. It has positioned itself in all the corners of the world which have tourism potential and therefore it has a world wide presence. Like any other play in the industry, the hotel has been receiving a number of complains from the customers as well as from the workers themselves. Since the hotel has been relying on tourism activities in its overseas operation, the hotel has been experience same problems as we have mentioned above which are all hinged on the satisfaction of the employee and on other factors. But is has successfully put in place a mechanism that is used to handle all these complains. It has been dealing with a range of complains about its employees and at the same time there have been complains from the employees on the way they are beign treated. (Dilts 2006, p. 34) In order to handle all these complains, the hotel first steps which were aimed at streamlining it relationship with the employees was the formation of the human resource department which was supposed to look at the welfare of the employees. The human resource department was apparently responsible for looking at the welfare of the employee and also it was to handle complains from the employee. Therefore it was given the authority to deal with issue of hiring and firing of the employees. In areas where the hotel has been hiring seasonal workforce, it has been putting the employee on a contractual agreement where they are supposed to be paid according to there performance and not on the bases that eh were hired. This has been made in order to avoid many complains that come from the workforce once they are dismissed from their employee when the low seasons comes. The hotel has also made sure that it has put in place a board that is supposed to scrutinize all the complains that are received from the employees so that it can look into the way of making sure that they are well addressed. The board or the arbitration body is supposed to work in close conjunction with the human resource department to make sure that there is a well defined procedure that is followed while dealing with the complains. Therefore there have been systematic efforts by the hotel that has been aimed at reducing the level of complains with the workforce. These efforts have also been aimed at ensuring that all the employees are handled as equal and that complains are dealt with as a matter of urgency. From time to time there will be complains from the workforce. These complains are most of the time genuine and they indicates that there is a problem that need to be fixed somewhere in the work process. The human resource department that has been given the mandate of dealing with the issue of these conflicts understands that employees are the most important treasure that ht organization holds. It has to deal with the employee well, so that it will gain a competitive edge in the market. Therefore it is good for the management to come up with proper way of dealing with these complains in order to avert further action from the employee. Most of the time if these complain is not dealt with they are likely to precipitate to strikes which will have a negative effect on the productivity of the industry and also on the image of he industry. The tourism and hospitality industry has been one of the industries that have been suffering major grievances from employee due to issues of off and on season employment and low payment. There have been major labor action in the industry which has been caused by these complain that has been expressed by the workforce. Therefore there is need for the players in the industry to handle some of these complains well and take the example of Holiday Inn which has come with effective mechanisms that are meat to deal with the problem firmly. Andrew Kurth LLP, 2008, Hospitality and Hotels: Employment and Labor, Retrieved from http://www.andrewskurth.com/industries-22.html on 10th May 2008 Dana, D 2001, Conflict Resolution, McGraw Hill Dentron, K. Boyd, C 2005, Employee Complaint Handling, Greenwood Publishing Group Dilts, D 2006, Cases in Collective Bargaining industry relations, McGraw Hill, New York Finegan, J 2004, The rigorous customer-complain, Harvard Business Review12 Leornard, A 2001, The service Driven Company, Harvard Business Review 69 Mitchell, M 2007, Union organization Trend in the Hospitality Industry, Retrieved from http://www.4hoteliers.com/4hots_fshw.php?mwi=2363 on 10th May 2008 Rahul, J 2005, Corporate Reputation, John Willey, New York Complaint Handling in the Hospitality Industry Complaint Handling in the Hospitality Industry The issue of grievance handling has not been new in organizations and it has been one of the most persistent problems of all times. In the course of running an organization, there are many complaints that are handled daily by the management which constitute the process of grievance handling. Grievances are common not only in organization but also in our social life. However it has been shown that the nature of the grievances is not that important than the process that is used to handle the grievances. Before we look at the process of handling a grievance in an organization, let us look use first understand the nature of a grievance. What is a grievance? (Dentron and Boyd 2005, p. 61) A grievance can be defined as any complaint that is raised by an individual worker of a group of workers in an organization. A grievance is usually raised in allegation of violation of the terms of agreement in the workplace. Therefore it can be said to a complaint that is raised and which is aimed at expressing the dissatisfaction of the employees by what is happening in the organization. A grievance however differs from a complaint in that while a complaint can be verbally expressed, a grievance is usually stated in writing. A grievance can be caused by many things. It has been shown that some of the most controversial issues which usually ends up in a grievance include the discharge of employees from their workplace, lack of a process of collective bargaining for the employees which can be used to express their dissatisfaction, unfair labor practices, and others which are likely to happening in the work places. (Rahul 2005, p. 31) Therefore we can expound on this point by looking closely at the process which is usually used to handle these complaints. For the effective functioning of an organization, there is usually a need to look at the welfare of the employee. Any management will recognize that the employees are the most important asset that an organization holds and therefore the most important thing in the management of the resources of an organization will be first to look at the welfare of the workforces. It has been shown that most of the grievances which hare not well looked at often precipitate to a form of dissident by the workforce which in most case comes as strike. A strike in an organization will not only have economic effect on the organization but it will also have effects on the image of the management of the organization. Therefore many organizations have come up with an effective procedure that can be used to handle complaints of het employees. In order to ensure that there is less participant of the workforce in mass movement of labor unions, many organization came up with human resource departments which are well positioned to handle the complains of the employees. Therefore it is the duty of the human resource department to come up with a well structured way that can be used to look at the welfare of the workforce. The human resource department is the one which is entrusted with the duty of handling all the complaints regarding the employees. Human resource department must come up with a grievance handling procedure. (Finegan 2004, p. 71) A grievance handling produced clearly defines a process which is used by the organization to look at the complaints that has been given by the employees. It presents a process of initial resolving of the complaints through arbitration. It is a process that is used to indentify and resolve the companies in a timely manner in order to promoted the prevail a constructive discussion between the management and the representatives of the employees. therefore the aim of the grievance procedure is to ensure that there is a proper mechanism in place that is used by the management to look at the issues that pertains to employees in order to ensure that there is constructive resolving of the complains at they arises. (Dana 2001, p. 231) The hospitality industry has been one of the rapidly growing industries in the world. In a short period of time, the industry has grown short of its former self. In the last few decades there has been increased travelling by people all over the world. This has been enabled by the increasing wave of globalization which has opened the world and increased the interaction between people. As a result individuals have been able to travel from one corners of the world to the other with no political or legal limitation. The improve modes of transport has been the main factor that has contributed to the rapid growth of the industry. The industry has been one of the most important industries in the world that have been supporting the increased globalization and polarization of world culture. Therefore there has been unprecedented growth of the industry in a very short period of time. The industry has been offering supportive services in the tourism sector. Apparently tourism has emerged to be one of the most important industries in the world. It has been fueled by increased spending culture in the world and increased openness. Tourism has taken many dimensions in its growth in areas of cultural tourism, business tourism, leisure tourism, education tourism, medical tourism, and other areas. In all these segments, individual usually travels away from their homes to go to foreign countries. Therefore they need to be accommodated and given other services. In this regard the hospitality industry comes in hand as it offers them support in accommodation and other necessary services. The hospitality industry has therefore hinged its growth on the tourism sector. (Leornard 2001, p. 52) One of the emerging natures of the hospitality industry has been diversity that has been experienced in the customers that the industry target and also in the workforce. There has been an increasing trend in the industry towards culture convergence in which one hospitality facility in the world is serving people of diverse culture. Therefore there has been an aspect of standardization of culture in the industry. Cultural homogeneity is considered to be one of the competitive factors that need to achieve in order to survive in the competitive market. With the market become more diverse due to divers needs of the customers, the hotel industry have therefore tended to have a divers nature of employees in order to help their customers to feel at home every time they are being served. Therefore there has been an increasing trend of multicultural workforce in the industry. This of course has come with its own challenges to human resource management. One of the most challenges that faces any human resource management is a multicultural workforce is the way to handle complains by the employees. Many a times, employees feel that their welfare is not looked at as needed in the organization and there are usually incidences of unfair treatment of the employees. But due to the diverse nature of the employees, the human resource department may not be in a position to come up with standardized way of dealing with all the demands that employees have. Therefore there are incidence of complaints that are based on the favors in the workforce and discontent in the allocation of duties. Many of het case studies that have been presented about complain in the hospitality industry have all been based on issue of favors in the workforce which arise due to the diversity in the workforce. Therefore in the contemporary human resource management issues, diversity in the workforce in the hospitality industry have been one of the causes of complains in the workforce. The hospitality industry is one of the most hectic industries as visitors check in and checks out. As a result there is a lot of work that needs to be done by the workforce. The nature of services in the industry is based on the fact that the visitors have to feel as comfortable as they want and find value for the amount of money that they are charged. Therefore there has to be a lot of work that is done by the employees in order to meet the demands of the visitors. Some of the visitors can be a little nagging and may require excessive attention than others. Going by the nature of definition of the duties the employee have to perform some employee will always find themselves doing extra work that they have not bee assigned at the time they were hired. Therefore there is usually a conflict with their supervisors who have to make sure that the guest gets all what they want and therefore will have to assign extra duty to the employees. At the end to the day employees will feel that they have done more that they are supposed to do in their duties. This has been shown to be another source of complains from the employees who feels that they are unfair treated and their initial duty assignment is not respected. (Andrew Kurth LLP, 2008) In most cases supervisors are faced with a hard task of ensuring that employee perform all the duties that they have been assigned to and also perform the extra duties that the guests wants to be attendee to. Therefore there is a situation between the supervisors and the employees. The hospitality industry peaks with seasons. This means that there are periods when there will be an inflow of guest while there are other seasons when there will be less guest checking in. In there regard there is a fluctuating need of employees in the industry. When the season peaks, the industry will need to hire more employees and when the season is low the industry will need to lay off some of the employees. In this regard the tourism industry is most affected by the seasonality. Most of the hotels which operation in leisure industries will find the there are periods when there will be more guest especially during holidays and weekend while there are other when there will be less guest. The industry is also prone to political stability and other factors and therefore the times when there is a serene atmosphere will see an inflow of guest while the times when there is political turmoil there will be less guests who will be checking in. As a result the industry is force to keep on hiring and lying off some of the workers. It has continuously become difficult for the industry to hire more employees on permanent bases due to the fact that there are period when the industry will need more workers while the off seasons will need less workers. Therefore there is a factor of the way in which employees are hired and retained in the industry. This has been one of the most contentious issues especially when it come to the labor unions which have been arguing that there is need for the industry to hire employee on permanent bases. There are a times when the industry is forced to lay off the employee unexpected due to the prevailing circumstance. For example in Kenya which is one of the famed tourism destinations in Africa, the last year skirmishes had a negative effect in the industry. It is recorded that though it was the high season when the tourism and hospitality industry expected a great inflow of guest, more than 10,000 employees were laid off. This was due to massive cancellation of bookings that had been done. The industry has apparently hired more workers in anticipation for the high season that had just started to pick up. There has been a conflicting situation in the industry as the employee who had been hired on contracted bases want to be paid all the money as their contract had defend while the industry is trying to recover from a massive losses incurred due to the massive cancellation. The hospitality industry has also been shown as one of the industry which pays the workers low salaries. This has been caused by the fact that the industry sometime will need to hire more employees and other times it will have to lay off some the employees. Due to the fact that the industry goes on of very lean seasons when it has to maintain its operation, there have been incidence of some players in the industry paying their employee very low salaries in a bid to cover the expense in the low season. Therefore there have been conflicts between the workforce and the management on the issue of salaries. This is one of the most conflicting issues that have led to formation of labor unions in the industry. Most of the operators in the industry agree with the fact that the industry pays less money to its employees especially during the low seasons but they try to equate that with the operation of het industry during that period. It has been shown that although the industry has been growing at a high rate, there have been fewer incidences of increased salaries for the workforce even at times when the industry is performing well. There has also been incidence of customer complain in the industry. It has been shown that in most cases customer have been complains about the quality of service that they receive from particular employees in the industry and also from the facility in general. This has been a difficult situation for the human resource department especially since it has to ascertain the nature of the conflict between the employee and the guest. In most case the guest may have rubbed the employee on the wrong side and therefore there must be a way of asserting the truth before punishing the employee. Though the issue of customer complains has been shown to be a responsibility attached to the customer service department, at the end of the day it ends up as a management issue that has to be resolved. Both hotel and hospitality industries fall under any industry in the country. Therefore they are exposed to the same labor laws like any other industry. However the nature of employee relation in the industry has been changing due to some of the factors that have been shown. Although there has been increasing labor unionization of the industry there has also some legal aspects that have been protecting the employees in the industry. One of the laws that protect employee in the industry has been the National Labor Relation Act which are aimed at redressing complain of any employees that has been unlawfully discharged from their duties. Through the law the employee is able to seek redress in the law court. However there has been conflicting situation when it comes to address this issue and when it comes to the application of the law. This is because every time an employee is dismissed from their duties for a genuine reason, they run to the court to place complains and what follows is an argument about the rights of het employees. Although the employer has the responsibility of recognize the rightist of the employee, there has been the question of the responsibility of the employee especially when it comes to the nature of the operation of the industry. Being in an industry that calls for meticulous performance of duties in order to ensure the satisfaction of the employee, there has been incidence where the employee have been dismissed on the ground of misbehaving with the guest or failing to perform their duties and what follows is a lawsuits for the company. (Mitchell, 2007) There has been increasing misinterpretation of the National Labor Relation Act when it comes to the employees working in the hospitality industry. There has been a need to becoming familiar with the law and its interpretations. There has been misinterpretation of the act when it comes to the employers also. It has been shown that there are many incidences when the employers back off from their earlier salary agreement and fire off employee who complains. But the law has shown the act is inclusive even of the employee who works in the hospitality industry who are likely to work for part time bases. Holiday Inn has been one of the most prosperous hotels that have become major player in the hospitality and tourism industry. It has been able to spread its wings all over the world and has grown to be a multinational in a very short period. It has positioned itself in all the corners of the world which have tourism potential and therefore it has a world wide presence. Like any other play in the industry, the hotel has been receiving a number of complains from the customers as well as from the workers themselves. Since the hotel has been relying on tourism activities in its overseas operation, the hotel has been experience same problems as we have mentioned above which are all hinged on the satisfaction of the employee and on other factors. But is has successfully put in place a mechanism that is used to handle all these complains. It has been dealing with a range of complains about its employees and at the same time there have been complains from the employees on the way they are beign treated. (Dilts 2006, p. 34) In order to handle all these complains, the hotel first steps which were aimed at streamlining it relationship with the employees was the formation of the human resource department which was supposed to look at the welfare of the employees. The human resource department was apparently responsible for looking at the welfare of the employee and also it was to handle complains from the employee. Therefore it was given the authority to deal with issue of hiring and firing of the employees. In areas where the hotel has been hiring seasonal workforce, it has been putting the employee on a contractual agreement where they are supposed to be paid according to there performance and not on the bases that eh were hired. This has been made in order to avoid many complains that come from the workforce once they are dismissed from their employee when the low seasons comes. The hotel has also made sure that it has put in place a board that is supposed to scrutinize all the complains that are received from the employees so that it can look into the way of making sure that they are well addressed. The board or the arbitration body is supposed to work in close conjunction with the human resource department to make sure that there is a well defined procedure that is followed while dealing with the complains. Therefore there have been systematic efforts by the hotel that has been aimed at reducing the level of complains with the workforce. These efforts have also been aimed at ensuring that all the employees are handled as equal and that complains are dealt with as a matter of urgency. From time to time there will be complains from the workforce. These complains are most of the time genuine and they indicates that there is a problem that need to be fixed somewhere in the work process. The human resource department that has been given the mandate of dealing with the issue of these conflicts understands that employees are the most important treasure that ht organization holds. It has to deal with the employee well, so that it will gain a competitive edge in the market. Therefore it is good for the management to come up with proper way of dealing with these complains in order to avert further action from the employee. Most of the time if these complain is not dealt with they are likely to precipitate to strikes which will have a negative effect on the productivity of the industry and also on the image of he industry. The tourism and hospitality industry has been one of the industries that have been suffering major grievances from employee due to issues of off and on season employment and low payment. There have been major labor action in the industry which has been caused by these complain that has been expressed by the workforce. Therefore there is need for the players in the industry to handle some of these complains well and take the example of Holiday Inn which has come with effective mechanisms that are meat to deal with the problem firmly. Andrew Kurth LLP, 2008, Hospitality and Hotels: Employment and Labor, Retrieved from http://www.andrewskurth.com/industries-22.html on 10th May 2008 Dana, D 2001, Conflict Resolution, McGraw Hill Dentron, K. Boyd, C 2005, Employee Complaint Handling, Greenwood Publishing Group Dilts, D 2006, Cases in Collective Bargaining industry relations, McGraw Hill, New York Finegan, J 2004, The rigorous customer-complain, Harvard Business Review12 Leornard, A 2001, The service Driven Company, Harvard Business Review 69 Mitchell, M 2007, Union organization Trend in the Hospitality Industry, Retrieved from http://www.4hoteliers.com/4hots_fshw.php?mwi=2363 on 10th May 2008 Rahul, J 2005, Corporate Reputation, John Willey, New York